The term "online sales contract" means the purchase and sale contract relating to the Supplier's tangible movable property, stipulated between the latter and the Purchaser in the context of a distance selling system through telematic tools, organized by the Supplier.
The term "Purchaser" means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity performed.
The term "Supplier" means the person who carries out the sale of the goods covered by this contract.
2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
The assets covered by these general conditions are sold by Harris Shoes 1913 s.r.l. with registered office in via G.Falcone, 4 registered at the Chamber of Commerce of Florence under no. 417063 of the Business Register, tax identification number and VAT number no. 04098090485
Expressly declares to make the purchase for purposes unrelated to the commercial or professional activity carried out and undertakes not to trade what was purchased.
3) OBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Buyer purchases remotely via telematic means only the movable tangible assets indicated and offered for sale on this site.
The contract between the Supplier and the Buyer ends exclusively through the internet through the Buyer's access to the address of this site, where, following the procedures indicated, the Buyer will come to formalize the proposal for the purchase of goods offered for sale.
The purchase contract is concluded by an irrevocable order from the Buyer with the online compilation and sending of the order form, which will be displayed on the printable order summary web page, which shows the details of the ordering party and of the order, the price of the goods purchased and the shipping costs, the methods and terms of payment, the address where the goods will be delivered. When the Supplier receives the order from the Buyer it will send a confirmation e-mail and / or display a confirmation web page and order summary, printable, in which the data are also reported entered by the buyer in the order form. The contract is considered to be perfected and effective between the parties only with the execution of the order and the issuance of the relative invoice, having the possibility to the Supplier, up to that moment, to refuse the order. The sales invoice will be issued by Harris Shoes 1913 s.r.l. in paper form and inserted inside the package containing the ordered products.
4) PAYMENT AND REFUND METHODS
The Supplier only accepts the advance payment of the products ordered through the main Credit Cards (Mastercard and Visa circuits) and PayPal. The credit card details are managed directly by IW Bank or by other banks, specialized in the management of online payments; PayPal data is managed directly by PayPal. The information is encrypted through the use of last generation encryption systems that prevent its use by third parties and are sent directly to the bank. The Supplier reserves the right to make a request to the bank issuing the verification card for the authenticity of the card or to PayPal in the event of problems. At the end of this verification, in the event of a positive outcome, the procedure will be followed to reach the conclusion of the contract and delivery of the order made, if there are no further elements of impediment. Any refund to the Buyer, if he is entitled to it, will be credited by transferring the payment by credit card or PayPal, at the latest within 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.
5) DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products through the couriers DHL, GLS Executive, SDA, BRT. The timing of the order can vary, from the day of the order to a maximum of 7 working days, within which the invoice will be issued and consequently the order will be accepted, with the beginning of the execution of the same. In the event that the Supplier is unable to ship within this period, the Buyer will be promptly notified by e-mail, indicating the deadline within which the order will be processed. Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier and not attributable to it.
6) SHIPPING AND DELIVERY CHARGES
The Supplier ships with the DDP (Delivery Duty Paid) formula in the CE countries, therefore in these destinations the goods will arrive directly at the indicated delivery place without having to pay additional sums with respect to what has already been paid at the time the order was sent . For all other countries the DDU (Delivery Duty Unpaid) formula is used, therefore the courier could present itself with a separate invoice with which it requires the payment of the duties and taxes requested by the local authorities. The Buyer who resides in a country that is not part of the EC is advised to inquire about local taxes and duties, before placing an order with the Supplier.
7) GOODS INSURANCE AND RESPONSIBILITY OF THE SUPPLIER
The Supplier guarantees the products against theft and accidental damage from the time of delivery to the courier until the moment they reach their destination. Therefore, the Supplier is not required to replace or credit material that has been tampered with, damaged or lost during transport.
All sales prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Civil Code, include VAT and all other taxes regarding the delivery within the territories of an EC country. For deliveries to countries outside the EC, as specified in point 6), the courier may request additional amounts for local taxes and duties from the Buyer. Shipping costs will be indicated and calculated in the purchase procedure before the order is forwarded by the Buyer and also contained in the order summary web page. The prices indicated for each of the goods offered to the public are valid until the time the order is submitted and indicated on the order summary web page. Therefore, the prices and conditions may be changed by the Supplier at any time and the Buyer will be credited for what appears on the order summary web page.
9) AVAILABILITY OF PRODUCTS
The Supplier ensures the processing and processing of orders without delay through the electronic system used. If an order exceeds the quantity existing in the warehouse, the Supplier, by e-mail, will inform the Buyer if the property is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order or not. The Supplier's computer system confirms the registration of the order as soon as possible by sending the user a confirmation by e-mail, which does not produce any legal obligation, since it is a simple summary of the order.
10) LIMITATIONS OF LIABILITY
The Supplier assumes no responsibility for disruptions caused by force majeure, if he is unable to execute the order within the time stipulated in the contract. The Supplier cannot be held responsible to the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its own control or that of its sub-suppliers. The Supplier will also not be liable for damages, losses and costs incurred by the Purchaser as a result of failure to execute the contract for reasons not attributable to him, as the Purchaser is only entitled to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, upon payment of the products purchased, if it demonstrates that it has adopted all the ordinary precautions possible at the time and based on ordinary diligence.
11) DEFECT LIABILITY, PROOF OF DAMAGE AND REFUNDABLE DAMAGES: THE SUPPLIER'S OBLIGATIONS
The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time when the manufacturer put the product into circulation, did not yet allow the product to be considered defective. No compensation will be due if the injured party has been aware of the defect in the product and the danger arising from it and nevertheless has voluntarily exposed it. In any case, the damaged party must prove the defect, damage and causal connection between defect and damage. The injured party may request compensation for damage caused by death or personal injury or by the destruction or deterioration of a thing other than the defective product, provided that it is of a type normally intended for private use or consumption and so mainly used by the injured party. The damage to things referred to in art. 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).
12) WARRANTIES AND ASSISTANCE METHODS
13) BUYER'S OBLIGATIONS
The Buyer undertakes to pay the price of the purchased good within the times and methods indicated in the Contract. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep the web page that contains the order data. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, since at the time of finalizing the order a reference to this web page is shown.
14) RIGHT OF WITHDRAWAL
15) CHANGE OF GOODS
The Supplier also grants the Purchaser the faculty to change goods for size or for any defect always in the context of the same article. To obtain the exchange of goods, the Buyer must always complete the form in the area reserved for him on this website, with indications of the item code or items, within 10 (ten) working days from the day of receipt. that you intend to change and the size you would like to get in replacement. Upon receipt of the request, the Harris Customer Service Office will send the Buyer a written confirmation containing the authorization number for the exchange of goods. The Buyer will have to indicate this authorization number at the exchange of goods on the label applied to the package of products to be returned. In any case, the transport costs for the change shall be borne by the Buyer. The Supplier will only bear the expenses necessary to send the product that was requested in return. The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective. In the event that the Supplier is defective, he will also bear the costs necessary to return the products to his warehouses. We do not accept changes or returns of products that have been tampered with, worn, washed or otherwise altered. It is the Buyer's responsibility to ensure the transport of the returned goods for exchange; failing that, in the event of theft or loss the goods will not be refunded. Returns of items on sale or items made to measure are not accepted.
16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF PURCHASER'S DATA
17) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that every order sent is stored in digital form on the server where the site resides according to criteria of confidentiality and security.
18) COMMUNICATIONS AND COMPLAINTS
19) SETTLEMENT OF DISPUTES AND APPLICABLE LAW
All disputes arising from this contract if the Parties intend to appeal to the ordinary judicial authority, the competent Court is that of the place of residence of the Buyer.
This contract is regulated by the Italian law.
20) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
The confirmation of the order implies for the Buyer the acceptance of the present general conditions.
These conditions may be updated or modified directly with the transcription of the new standard on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page, which summarizes the order data, is not yet displayed and printed.
TERMS OF SALE
We guarantee all our customers maximum peace of mind in the purchasing process on the site.
For this reason, if the product received does not satisfy you, you can safely return it to us, or make a size change if it is not suitable.
Returns and exchanges
It is possible to request the return or change of size of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):
- the product was not purchased on sale or in promotion;
- the return must take place within 21 days from the order date;
- the product must be intact and not used;
- the tag accompanying the product and / or the seal must not have been removed.
Following the verification of the existence of the aforementioned conditions, we will be able to send you the product in the new size requested in exchange or refund the amount (shipping costs excluded).
To start the return / change procedure, you must create a request from your personal account page on calzoleriaharris.it: we will contact you as soon as possible to provide you with the necessary instructions for the procedure. If you have decided to make a return, you will be reimbursed the amount paid except for shipping costs. If you have decided to change size, the new product will be sent to you at our expense. In any case, the transport costs for returning the originally purchased product are charged to the customer.
Note: exchange requests that do not refer to size change only will not be accepted and item returns will not be accepted without the aforementioned procedure having been previously followed